Head of Sales and Customer Service, Yangon

Responsibilities

  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Supervise staff from different departments and provide constructive feedback
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Manage procurement processes and coordinate material and resources allocation
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations
  • Manage Riders and Delivery Fleet duties time
  • To ensure the full implementation of the Customer Services strategy across the business.
  • To ensure that the Customer Services function operates effectively and that the functions’ activities are aligned to departmental and Company objectives.
  • To ensure the accurate processing of customer quotations, orders and order confirmations within agreed timescales.
  • To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales.
  • To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
  • To represent the Customer Services function as an active member of the Senior Management Team.
  • To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Processing.
  • Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
  • Participate and contribute to relevant management meetings.
  • Promote effective communication throughout all levels of the Customer Services function.

Requirements

  • Proven experience as Head of Operation and Customer Service or equivalent position
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skill
  • Knowledge of Technology and Logistics Industry.
  • Proven experience in services industry
 
  • 02/05/2018
  • Myanmar
  • Permanent
  • $1000

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